Frequently asked Questions

You can make a taxi booking via the Ala-lila mobile App available on Google Play and Apple App Store as well as through the Ala-lia website: www.alalila.mu.

The Ala-lila Taxi booking service is available between 06:00 and 20:00 daily. If you will need to book a taxi for pick up after 20:00 for a specific day, please make an advance booking before 18:00 on that day.

Yes, you will have to register first in order to start using the Ala-lila mobile App. A valid email address and mobile number will be required so that whenever you make a taxi booking though the Ala-lila taxi service, we can send you the allocated taxi details by SMS and email.

When making a booking on the Ala-lila app or Ala-lila website, simply enter your pick up date and time and your pick up address followed by the destination address. The fare for the trip will then be displayed before you proceed with the booking confirmation.

Yes, it is recommended to book a taxi in advance so that there is enough time to find the right taxi for you.

You can easily book a taxi using the few simple steps below:

Step 1: Select your pick up date and time.

Step 2: Enter your Pick up address and select the appropriate address from the drop down list.

Note: If the address is not found in the drop down list, please enter and select the name of the closest available street or building or simply enter the name of the town or village e.g. Rose-Hill, Grand Baie etc.

Step 3: Enter the Drop off address in the same way as above.

Step 4: Ensure that your mobile number and email address are correct so that you can receive the booking confirmation as well as the details of the allocated taxi by SMS and email.

Step 5: Provide any additional information or flight details in case of airport pickup that would help the taxi driver with the pickup.

Step 6: The price for the trip will be displayed. To proceed with the booking, click on the Book button     

You can check the status of your booking on the Ala-lila app or website.

On the Ala-lila app, go to the My Bookings menu.

• If a taxi has not yet been allocated, the booking status will be shown as “Pending”
• If a taxi has been allocated, the booking status will be shown as “Confirmed”. You can select the booking and press on Booking Details to view the allocated taxi information.
• If no taxi is available at latest 20 minutes prior to the requested pick up time, the booking will automatically cancelled and you will be notified. The booking status will also be changed to “Cancelled”

On the Ala-lila website, you must sign-in first and go to the History menu.

• If a taxi has not yet been allocated, the booking status will be shown as “Unallocated”
• If a taxi has been allocated, the booking status will be shown as “Confirmed”. You can also find the allocated taxi information.
• If no taxi is available at latest 20 minutes prior to the requested pick up time, the booking will automatically cancelled and you will be notified. The booking status will also be changed to “Cancelled”

Once your booking is confirmed and a taxi has been allocated, you will receive the details of the taxi as well as the taxi driver name and contact number by SMS and email. For any further queries, feel free to call the Ala-lila hotline on 8959.

You will receive a confirmation SMS and Email including the details of taxi as well as the taxi driver name and contact number as soon as a taxi has been successfully allocated for your booking. However, if you do not receive any confirmation SMS or Email at latest 30 minutes prior to the requested pick up time, please call our Ala-lila hotline on 8959 for assistance.

If you have already made a booking, please contact the Ala-lila hotline at 8959 at the earliest for any modification or cancellation.

1. If a taxi has not yet been allocated for your booking, you can cancel the booking via the Ala-lila app or website.

On the Ala-lila app, go to the My Bookings menu.

• Under Pending Bookings, select the appropriate booking and press on Cancel.

On the ala-lila website, you must sign-in first and go to the History menu.

• Under Upcoming Bookings, select the appropriate booking and click on the Cancel button.

2. If a taxi has already been allocated, please contact the Ala-lila hotline on 8959 at the earliest to cancel the booking.

On the Ala-lila app, you can track the current location of your taxi from the pickup address. Details of the taxi driver will also be sent to you upon confirmation of your booking so that you can contact the taxi to confirm expected time of arrival. For any further assistance, you can call the Ala-lila hotline at 8959.

Upon boarding the taxi, check with the driver if Juice payment is available on that specific taxi. If yes, then the taxi driver will show you the QR code to scan and make payment for the booking.

After scanning the QR code with your Juice app, the merchant name will appear automatically. In the Remarks Field, enter the Booking ID before proceeding with the payment.